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Complaints & concerns
If something wasn't right, we want to know — and we'll take it seriously.
We aim to give every man excellent, respectful care. If we fall short, please tell us — most concerns can be resolved quickly and in confidence.
How to raise a concern
In the first instance, speak to or write to us: call 07902 389456 or email us. We’ll acknowledge your complaint promptly and aim to give you a full response as quickly as we can.
If you're still not satisfied
If we can't resolve things between us, you can contact the relevant professional body:
- The Chartered Society of Physiotherapy (CSP) — csp.org.uk
- The Health & Care Professions Council (HCPC) — hcpc-uk.org
Last updated: 5 October 2026.